Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as personalized items or products that have been opened and used. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Process
To initiate a return, you must first request a return authorization by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be initiated within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for your bank or credit card company to process the refund may vary.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include your order number and a description of the issue in your email to [email protected]. We may request photos of the damage to assist with your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with wanderjourneygoods.com is satisfactory. Please allow us a reasonable timeframe to respond to your inquiries, as all communication is conducted via email only.